At egz88, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal data at all times. Please read it carefully so you understand your rights as an egz88 member.
Egz88's comprehensive approach to protecting every member's personal data — from technical layers to our day-to-day operational policies
All data transmitted between your device and egz88 servers is protected by 256-bit SSL encryption. Sensitive information such as bank details and passwords is always encrypted and cannot be accessed by external parties.
Egz88's identity verification (KYC) process is handled to the highest security standards. Your identity documents are stored in a strictly controlled environment and accessed only by authorised staff.
Egz88 has never and will never sell, rent, or trade members' personal data to third parties for advertising or commercial purposes. Your data remains entirely yours.
Egz88 members have full control over their privacy settings. You can manage communication preferences, request a copy of your data, or submit a data deletion request directly from your account.
Egz88 member data is stored in premium data centres with automatic backup systems. Strict physical and digital access controls ensure your data is not exposed to external threats.
Egz88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We consistently ensure that our data handling practices meet all applicable local legal requirements.
Egz88 collects your personal information to enable us to provide a safe, seamless, and responsible service. The type of information we collect depends on how you interact with our platform and is divided into two main categories:
When you register an account, complete the KYC process, contact customer support, or use any feature on the egz88 platform, you may provide us with the following information:
When you use the egz88 platform, our systems automatically record certain technical information to ensure security and improve your experience:
Egz88 only collects information that is strictly necessary for platform operations, legal compliance, and account security. We do not collect sensitive data such as medical information, political views, or biometric data beyond what is required for permitted KYC processes.
The data we collect is used solely for legitimate purposes directly related to the operation of the egz88 platform. Below is a summary table of data usage purposes and their justifications:
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Account registration & verification | Name, email, phone number | Contract performance |
| Identity verification (KYC) | Identity document, selfie | Legal obligation |
| Deposit & withdrawal processing | Bank / e-wallet details | Contract performance |
| Fraud prevention & security | IP address, device, and activity history | Legitimate interests |
| Service communications | Email, phone number | Contract performance |
| Promotional information (with consent) | Email, phone number | Consent |
| Platform improvement & analytics | Anonymised usage data | Legitimate interests |
| Anti-money laundering regulatory compliance | Transaction history, identity | Legal obligation |
You may withdraw consent to receive promotional communications at any time from your egz88 account settings or by contacting our support team. Withdrawing consent will not affect the core egz88 services you receive.
Egz88 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are certain situations where we need to share your information with other parties to ensure egz88 services function properly and comply with legal requirements.
Egz88 works with a number of third-party service providers acting as data processors on our behalf. They are only permitted to access data required for their specific functions and are bound by strict confidentiality agreements:
Egz88 may be required to disclose your personal data to the relevant authorities in the following circumstances:
Whenever egz88 is required to disclose your data to a third party by law, we will notify you if permitted to do so by the relevant authority.
Protecting your personal data from unauthorised access, loss, misuse, or disclosure is egz88's top priority. We continuously invest in the latest security technologies and processes to ensure your data remains protected at all times.
While egz88 takes all reasonable precautions, no security system can guarantee 100% protection at all times. In the event of a data security breach that affects you, egz88 will notify you in a timely manner in accordance with applicable legal requirements.
Egz88 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how the platform is used, and ensure your account security. Below is an explanation of the types of cookies we use:
Required for core platform functions such as login authentication, session management, and security. Cannot be disabled.
Helps us understand aggregated, anonymised platform usage patterns for continuous improvement.
Saves your personal settings such as language preferences and favourite game history for a more convenient experience.
Used to detect suspicious activity, prevent fraud, and ensure the integrity of every gaming session.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain features of the egz88 platform. The egz88 mobile app may use tracking technologies equivalent to cookies.
As an egz88 member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request and receive a copy of the personal data egz88 holds about you. Requests will be processed within 14 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction by contacting egz88 support.
You may request the deletion of your personal data, subject to legal record-keeping obligations we are required to comply with.
You have the right to object to the processing of your data for specific purposes, including direct marketing communications.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
Under certain circumstances, you have the right to request that egz88 restrict the processing of your data while an issue is being resolved.
To exercise any of the above rights, contact the egz88 support team via in-app live chat or our official email. We may need to verify your identity before processing any privacy-related request.
Egz88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following is a general guide to our data retention periods:
When your personal data is no longer required and there is no legal obligation to retain it, egz88 will securely delete or anonymise that data using approved procedures.
The egz88 platform is restricted to individuals aged 18 and above. egz88 does not intentionally collect or process personal data from individuals under the age of 18.
Important Notice: If we find that personal data has been collected from an individual under the age of 18 without proper age verification, egz88 will immediately delete the information and close the associated account. If you are aware that someone under the age of 18 has registered an egz88 account, please contact us immediately.
Parents or guardians concerned about their children's use of online platforms are encouraged to use parental control software and have open conversations about responsible internet use.
The egz88 platform integrates with a number of carefully selected third-party services to enhance functionality and user experience. These services include payment processors, game providers, and customer support tools. Each of these service providers has their own privacy policy.
Egz88 is not responsible for the privacy practices of third parties that are not under our direct control. However, we ensure that all third-party partners with access to member data are bound by data processing agreements that comply with egz88's established data protection standards.
We recommend reading the privacy policy of each third-party service provider you use alongside the egz88 platform to fully understand how your data is handled by those parties.
Egz88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or the technology we use. All amendments are subject to internal review and approval before taking effect.
When we make significant amendments to this Privacy Policy, we will:
Your continued use of the egz88 platform after the effective date of any amendments will be considered your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how egz88 handles your personal data, our team is ready to assist. We are committed to responding to all privacy-related enquiries within 3 business days.
Reach us directly via live chat in the egz88 app — available 24 hours a day.
Send your privacy enquiries to [email protected] with the subject line "Privacy Enquiry".
Check the section FAQ us for answers to frequently asked privacy questions.
Our promise to every egz88 member — transparent, responsible privacy practices that always put your interests first
Register your egz88 account today and enjoy a safe, fair, and responsible online casino wagering experience. Your personal data is always protected to the highest security standards.